Recently asked questions and answers ｡𖦹°‧
If you have anymore further questions or concerns contact us via email - sunandsouljewellery@gmail.com
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What materials do you use?
All our pieces are hand crafted with 925 Sterling Silver and a variety of natural stones such as Cowrie Shells, Turquoise, Fossilised Coral and more.
Where do you ship from?
All our pieces our handmade, designed and shipped from the East Coast of Australia.
How long does shipping take?
Orders are processed, packed and dispatched on the same day if placed before 3pm. Orders received after 3pm will be shipped the following business day.
Do you offer local delivery or pickup?
Local to the area and want to save $$ on shipping? Enjoy local delivery for $5 or free local pickup! Find out if you're eligible at checkout.
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Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times may vary depending on your location. Shipping price is calculated at the end of checkout, depending on weight and size.
Please note for international shipments, duties, taxes and customs fees may apply upon delivery depending on your country's import regulations. these charges are not included in the item price or shipping cost at checkout and are the responsibility of the recipient. Sun and Soul Jewellery is not responsible for any customs-related delays or fees.
What are the shipping rates?
DOMESTIC SHIPPING-
Standard Shipping within Australia is $10.60
Express Shipping within Australia is $14.10
INTERNATIONAL SHIPPING-
NZ- $15.35 AUD
CHINA- $18.75 AUD
USA AND CANADA- $21.00 AUD
UK AND IRELAND- $25.75 AUD
REST OF AISA- $18.75 AUD
MAJOR EUROPE- $25.75 AUD
REST OF WORLD- $30.95 AUD
EXPRESS INTERNATIONAL SHIPPING-
NZ- $30.35 AUD
CHINA- $33.75 AUD
USA AND CANADA- $36.00 AUD
UK AND IRELAND- $40.75 AUD
REST OF ASIA- $33.75 AUD
MAJOR EUROPE- $40.75 AUD
REST OF WORLD- $45.95 AUD
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through Aus Post.
How do I know what size to order?
Not sure what ring size to order? No worries! Checkout our size guide chart to find the perfect fit. Size Guide
What payment methods do you accept?
We currently accept most payment methods including - American Express, Master Card, Visa, Apple Pay and Google Pay.
